Privacy Policy

1. About This Policy

Smile Property Group Pty Ltd (ABN 25 643 850 211) is committed to protecting the privacy of individuals who interact with our website and services. This policy explains how we collect, use, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number and business name when you submit an enquiry or request a site inspection.
• Information about your property, service requirements and location when you request a quote.
• Feedback and survey responses submitted through our 360° Feedback Portal.
• Website usage data collected via Google Analytics (anonymised where possible).

3. How We Use Your Information

We use your information to:

• Respond to your enquiry or service request.
• Provide and manage cleaning or maintenance services.
• Send service updates, follow-up communications and relevant information.
• Improve our website and service delivery.
• Comply with legal obligations.

We do not sell, trade or rent your personal information to third parties.

4. Cookies & Analytics

Our website uses Google Analytics to understand how visitors use our site. This data is collected anonymously and does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. All data is stored on secure cloud infrastructure.

6. Access & Correction

You have the right to request access to the personal information we hold about you and to request corrections. To make a request, contact us at info@smileproperty.com.au.

7. Contact Us

For privacy-related enquiries, please contact: